Decision-making responsibilities involved in Facility management cover a wide range of business, management, and technical areas.  Facility management is multi-disciplined and professionals are becoming increasingly vital to the effective management of their facility.
If you are an individual looking to enter the profession it is important to have the knowledge and skill base to integrate finance, planning, project design and implementation, administration, operations and maintenance, and human resource development.
This course is being offered through the University of Toronto's School of Continuing Studies, one evening a week for 6 weeks, Marcia O'Connor of AM FM Consulting/Education will be lead instructor for this new program.  To learn more about the program, please visit: learn.utoronto.ca/bps/FME.htm

 

 

The University of Toronto School of Continuing Studies (SCS), in collaboration with U of T’s Faculty of Applied Science and Engineering, offers the Facility Management Professional Certificate program designed for senior facility management professionals.  This unique program has been running for 11 consecutive years.  Its comprehensive curriculum provides the skills necessary to strategically manage, execute, and integrate best practices and current industry trends.  Offered through three five-day modules, the program is designed to produce strategic leaders in the Facility Management profession.  AM FM has been coordinating the program since its inception.  The next program offering begins in February 2011, please visit the School of Continuing Studies website to learn more.

 

 

The Executive Facility Management Leadership Program is designed to provide today's executive with the important strategic tools to make facility management decisions that enhance the value of the asset and support the organizational triple bottom line.

With new technological advancements in the telecommunications world and the widespread use of automated technologies, now more than ever, there is a demand for professionals who are educated and informed and who can implement strategies to enhance their business.  The MECM certificate program has been developed in partnership with World Class – Telecommunications, who have been providing exceptional consulting and educational services in telecommunications management for the past 10 years.
 

We offer two certificate program streams:

• Comprehensive Multi-media Electronic Communication Certificate
• Advanced Multi-media Electronic Communication Certificate

The Facility Supervisor Program provides individuals that wish to attain a supervisory position or are currently in a supervisory role with effective techniques in performance management, team capacity building, customer service, and communication.

Geared specifically for people within the facility management industry, this 3-day project management course is built on the foundation of our standard Project Management Essentials course — a course which has consistently remained one of the most sought after and trusted fundamental level project management courses in Canada for over 15 years. The Project Management Essentials for Facility Management (PME for FM) course is designed to provide the essential tools needed to deliver successful projects within the facility management industry. The course covers the complete project lifecycle –from project initiation and definition, through project implementation, and finally to the often neglected project completion phase, and includes such topics as claims and construction contract law, cost estimating and control, project risk, health and safety issues, and quality management.  This course earns 21 Professional Development Units (PDUs) recognized for initial and continuing certification by the Project Management Institute (PMI).

What is Facility Management?  Learn about an emerging profession that is responsible for a multitude of activities encompassing people, place, process, technology all dealing with the ‘building’.  Facility Managers possess diverse backgrounds and skill sets and hold positions that range from housekeeping to managing a large portfolio of both commercial and residential buildings.  This workshop will outline the pivotal role of a Facility Manager. It will illustrate the possibilities the professional can offer and provide a future outlook of the market place.    

 

This workshop is designed for those looking at a job change or refreshing their knowledge and skill set in the field of Facility Management.

 

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Good leaders are able to adapt to change, engage their staff and help their organizations through transition. Business is constantly evolving, creating new opportunities to assess organizational performance, and lead change. As a management professional, facility managers need to assess and reflect on the impact their leadership style has on the performance of the organization. It is important to identify how the FM department communicates within the organization, and ensure they have the ability to lead their team effectively through change. This experiential workshop includes topics in designing change strategies, implementing change, and overcoming resistance through employee engagement. 

This 1-day workshop provides insight into the challenges of green building construction. Participants will gain knowledge on how constructing environmentally friendly, sustainable buildings influences and enhances the building management responsibilities upon project completion.  
This workshop will examine how a Green Building project -design, construction, or renovation- affects project management, project delivery, documentation and scope, and increases risks. 

 

Customer focus is a key component of effective facilities management.  Incorporating customer service best practices into everyday activities will differentiate you from competitors and position your organization to attract and retain customers.  Recognizing the importance of service impact and implementing customer oriented communication strategies can positively affect your relationship with customers and impact your organization’s triple bottom line.  This workshop will examine the necessity of identifying customer wants and needs and explore the value of implementing green strategies within your organization.

 

In today’s multi-media communications world, new technological advances have opened doors for a magnitude of possibilities and capabilities. With new technology advancing rapidly, it would be an asset for the designated associates in your organization to stay informed and aware of leading edge technologies which could have a dramatic impact on your Triple Bottom Line.
This three-day module is designed to give a comprehensive look at the telecom and IT environment.   We will navigate you through various service types as well as the current service providers in the market place. We will guide you through the steps necessary to analyze your business needs in order to support your organization through multi-media, while improving profitability and success.

 

Overview
Day 1 - Introduction to Electronic Communications, Network and Services
Day 2 - Business Analysis and Successful Strategies in the Communications Industry
Day 3 - Telecommunication focused:  Business Process Mapping

We now live in a world of wireless technology where voice and data networks, sensor networks, and many other applications all contribute to maximize efficiency. With the explosion of wireless devices and advances in wireless access, wireless communications have dramatically increased in importance over the past few years. Cutting the Cord is a two-day technical module which provides up-to-date information about the world of wireless and broadband wireless communications from wireless communication technology, access technologies and network architecture.
Note: The completion of this module prepares you for the IEEE Wireless Engineering Technology Certification exam.

Overview
Day1  -  Radio Engineering, Wireless Access Technologies, Network and Service Architecture
Day 2 - Wireless Network Implementation and Management
 

Internet applications generate the majority of the traffic on today’s communications networks. These continue to grow and change at a very rapid rate.  There are many services that are provided or enabled by the Internet which are valuable to businesses in their day to day operations. This two–day module will provide you with an overview of the Internet environment and services, including TCP/IP protocol and security and voiced based services.

Overview
Day 1 – (Part I) Internet and IP Applications
            (Part II) Internet Security
Day 2 - Making the Vision of "One-stop Networking" a Reality

With the trend towards convergence of voice, data, video and other media, many companies are depending on services with real-time performance requirements which use multimedia technologies. What differentiates Broadband Integrated Networks is the ability to provide quality of service guarantees per user connection however, the provision of multimedia communications services requires increased bandwidth both in the access and in the backbone.  This module gives an appreciation of the technologies and services for the design and provision of broadband services required as well as the challenges which must be overcome to produce the desired benefits.

Overview
Day 1 - Designing Multimedia Networks
Day 2 - Designing Broadband Access Networks

While the provision and use of multimedia services relies on new, high tech technologies, success does not come from technology alone. Knowledge of non-technical areas strongly impacts the technical business of electronic communications, and is one of the cornerstones of success. 
Opportunities are abundant to people with the right skills however, many encounter failure.  Learn how to avoid common pitfalls and better attain success by integrating the right ideas and technology to make them work, as well as managing and marketing the end product.

Overview
Day 1 - Meeting Customer Needs Through Network Optimization
Day 2 - A Visit to the Dark Side; Marketing Fundamentals
Day 3 - Leveraging the Power of the Internet for Business

Telecommunications has evolved from a highly-regulated, predictable industry into one defined by rapid innovation with many players.  As a network industry, all players need to interface and interconnect with each other, and that is where legal issues and regulation often play a role. The next step is to then manage your network.  This three-day module will examine internet and software law and policy that now reach beyond traditional areas, as well as distinct realms of information technology law and the emerging field of Internet governance and technology management.

Overview
Day 1 - Legal Issues in Software Development
Day 2 - Internet Law and Contract Management
Day 3 - Network Management Requirements
 

This advanced level 2‐day course provides insights, strategies, and tools for managing multiple projects. You will learn how to schedule multiple projects so that minor delays in one project do not cause a domino effect requiring rescheduling of all projects. This course also provides techniques for increasing your personal and corporate capacity for managing multiple projects.  Finally, Juggling Multiple Projects helps you understand how to advance from a project management methodology suited to one or two projects to a methodology capable of handling multiple projects. This course earns 14 Professional Development Units (PDUs) recognized for initial and continuing certification by the Project Management Institute (PMI).

 

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Learn how to align a facility's needs with your corporate mandate! Want to introduce a new mind-set and create positive change in your corporate planning?  This 2-day workshop presents the key elements necessary to enable you to create a strategic business plan that will align the needs of a facility with a corporate vision and mandate.  This workshop will examine the implications and opportunities of integrated planning, risk management, capital planning and environmental issues facing facility managers.

 

Join AM FM for two new Leadership Workshops facilitated once again by Andrew Kun.  Each workshop is offered separately but it is recommended that participants take both to learn the full breadth of leadership skills and techniques. If you are interested in taking both workshops, please contact AM FM at 416.746.5111 ex.204 to receive a $100 discount. 

The business environment is rapidly evolving and so are the expectations of your team.  Take this opportunity to add some essential tools of exceptional leadership to your repertoire to achieve peak results and deal with your team's challenges with greater ease. 

This workshop provides a finer understanding of human behaviour in the workplace and offers tools for increasing awareness of interpersonal dynamics and of oneself.  The practical use of these skills applies to some of the tougher challenges of a leader: performance management, dealing with difficult people, the art of high impact communication and dealing with change.  The workshop also addresses the use of these tools for personal growth. 

According to a recent survey, only one fifth of employees are truly engaged and willing to go the extra mile.  Just imagine what can be achieved by fully tapping into the talents and energy of the other four fifths.

This workshop explores a five-level path to exceptional leadership.  It makes the connection between personal and organizational goals and how they relate to increasing the engagement level of the people in your organization.  It provides tools for connecting leaders to their intuitive abilities, for improving decision-making in our fast-changing business environment, and for exploring the creative side of leadership.

Sustainability has become a key issue in the day-to-day functioning of our workplaces.   Energy costs are rising, employees are seeking comfortable and engaging work environments, and employers are looking for ways to increase efficiency while reducing costs – all in a climate of unprecedented uncertainty.

Facility Management through a Sustainability Lens Workshop is designed to support and inspire facilities management professionals who are under pressure to do more with less, and to adopt “green” building practices. Participants will gain an understanding of the major concepts relating to sustainability, and will be able to align sustainability planning and strategic implementation with their current facility management mandate, generating savings in resource consumption, increased comfort and engagement of the building occupants, and a more finely tuned relationship between the building systems providing heat, cooling and water, and the activities taking place within the building which depend on these systems.

 

With recent changes in legislation with Ontario’s Green Energy Act and shifts in societal attitudes towards climate change, it is imperative for organizations to proactively pursue integrated sustainable solutions for their facilities.  Conducting a Greenhouse Gas Emissions (GHG) inventory is an effective way to achieve cost savings and future legislative compliance.  By detailing the process of tracking GHG’s and analyzing results to optimize lifecycle management practices and organizational efficiency, this presentation will discuss GHG’s and their impact on the environment, society, and your bottom line. 

Take our introduction to the Multi-media Electronic Communications Management (MECM) program and learn how to implement the latest web and network strategies to enhance your business!

In this condensed workshop, we’ll show you what you need to know so that you can effectively analyze market needs and identify the technologies and solutions that make the most sense for your business.

 

This workshop includes:

 

• Website & Online Marketing Best Practices

• Online Social Networking for Businesses

• Planning and Optimizing your Network to Maximize Your Triple Bottom Line